Name of the Customer |
Desiree Senekal
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Name of Company |
Fastpulse Trading 131 Pty Ltd
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Province |
Gauteng
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City |
Kempton Park
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Please indicate your designation |
Manager
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Other (Specify) |
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How often do you use domestic cargo services? |
Annually
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How often do you use regional cargo services? |
Weekly
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How often do you use international cargo services? |
Quarterly
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Which of the following airlines do you use for Domestic Cargo Services? |
South African Airways Cargo
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Which one of the following airlines do you use for Regional Cargo Services? |
South African Airways Cargo; Ethiopian Airlines; Other
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Other - Specify |
Com Air
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Which of the following airlines do you use for International Cargo Services |
British Airways; KLM/Air France; Qantas; South African Airways; Swiss; Virgin Atlantic; Other (specify)
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Other: Specify |
Turkish Air
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Which additional destinations you believe must be added to the SAA Cargo schedule? |
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How do you rate our services in comparison to our competitors? |
Good
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Please rate the quality and service efficiency of the following SAA Cargo Products & Services. |
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Please rate the services and efficiency of the following SAA Cargo departments. |
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Your opinion about our rates (please tick appropriate box & write your comments in space provided) |
Competitive
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What do you like most about SAA Cargo? |
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What do you like least about SAA Cargo? |
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Please rate the services and efficiency of our Reservations and Customer Service Personnel |
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Please rate the service and efficiency of our Customer Service Agents at Acceptance Counters. |
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Please rate the services and efficiency of our Customer Service Agents at Delivery Counters |
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Please rate your experience with the security standards |
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Does your company believe that there are benefits in using e-Freight? |
Yes
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Is your company e-Freight ready? |
Yes
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How can we improve our service and product offering to you? |
It is currently very difficult to get through to the reservations team, to ensure we make our booking in time for Regional shipments. Please advise if there are an alternative number to phone, if the Reservations team is unable to answer calls.
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Thank you for your valued input. South African Airways Cargo |
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